Privacy Policy
Last updated: September 6, 2026
Spektrek ("Spektrek", "we", "us" or "our") operates spektrek.com (the "Site").
This Privacy Policy explains how we collect, use, store and share personal information when you visit our Site, place an order, contact us, or otherwise interact with our services.
1. Personal Information We Collect
Depending on how you interact with our Site, we may collect the following categories of information:
Information You Provide Directly
This may include:
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Name
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Billing address
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Shipping address
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Email address
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Telephone number, where provided
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Payment and transaction information
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Order details
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Information you provide when contacting customer support
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Information you provide when submitting reviews, feedback or other communications
Information Collected Automatically
When you visit our Site, certain information may be collected automatically, including:
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IP address
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Browser type
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Device type
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Operating system
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Time zone
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Referring website
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Pages viewed
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Products viewed or added to cart
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Date and time of interactions
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Other technical and usage information
We may collect this information through cookies, pixels, tags, log files and similar technologies.
2. How We Use Your Information
We may use personal information to:
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Process and fulfill orders.
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Process payments.
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Arrange shipping and delivery.
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Send order confirmations and transactional communications.
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Provide customer support.
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Process returns, refunds, exchanges and warranty claims.
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Communicate with you regarding your orders or account.
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Detect, investigate and prevent fraud, abuse and unauthorized activity.
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Maintain and improve our website.
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Analyze website usage and customer behavior.
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Measure the effectiveness of advertising and marketing campaigns.
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Send marketing communications where legally permitted and where required consent has been obtained.
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Comply with legal and regulatory obligations.
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Protect our legal rights, customers, business and systems.
3. Cookies and Similar Technologies
We use cookies and similar technologies to operate, secure and improve our Site and, where permitted, to understand how visitors interact with it and to measure advertising performance.
Some cookies are necessary for the operation of the Site, including functions relating to shopping carts, checkout, authentication and security.
Other cookies may be used for analytics, personalization or advertising. Where required by applicable law, these cookies will only be activated after you provide the necessary consent.
You can manage cookie preferences through the cookie settings available on our Site and through your browser settings.
4. Shopify
Our online store is powered by Shopify.
Shopify provides the ecommerce infrastructure used to operate our store and may process personal information in connection with your use of the Site, including information necessary to process transactions, provide ecommerce functionality, maintain security and improve its services.
Shopify may process information in countries outside your country of residence. Such processing is subject to Shopify's applicable privacy terms and safeguards.
5. Analytics and Advertising
Where enabled on our Site, we may use services such as Google Analytics, Meta Pixel and TikTok Pixel to understand website usage, measure advertising performance and improve our marketing.
These services may collect information about your interactions with our Site and may use cookies or similar technologies.
Where required by applicable law, we will request consent before using non-essential analytics or advertising technologies.
6. Sharing Personal Information
We may share personal information with service providers and other third parties where reasonably necessary to operate our business.
These may include:
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Shopify and ecommerce service providers.
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Payment processors.
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Shipping and fulfillment providers.
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Customer service and communication providers.
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Analytics providers.
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Advertising and marketing platforms.
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Fraud prevention and security providers.
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IT, hosting and technical service providers.
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Professional advisers where reasonably necessary.
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Government authorities or law enforcement where legally required.
We do not permit service providers to use your personal information for purposes unrelated to providing their services to us, except where otherwise permitted by applicable law.
7. Fraud Prevention and Security
We may use personal information to detect and prevent fraud, payment abuse, account abuse, unauthorized transactions and other harmful or unlawful activity.
We may share relevant information with payment processors, fraud prevention providers or other service providers where reasonably necessary to investigate or prevent suspected fraud or abuse.
We use reasonable technical and organizational measures to protect personal information.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Marketing Communications
Where legally permitted, we may send promotional emails about products, offers or other information that may be relevant to you.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message.
Even if you opt out of marketing communications, we may still send necessary transactional or service-related communications, such as order confirmations, shipping updates, refund information or customer-service responses.
9. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our services, complete transactions, maintain business and financial records, comply with legal obligations, resolve disputes and enforce our agreements.
Different categories of information may be retained for different periods depending on their purpose and applicable legal requirements.
10. International Data Transfers
Some of our service providers may process personal information outside the European Economic Area.
Where personal information is transferred outside the EEA, we will use appropriate safeguards where required by applicable law, such as an adequacy decision, Standard Contractual Clauses or another legally recognized transfer mechanism.
11. Your Privacy Rights
Depending on where you live and subject to applicable law, you may have rights including:
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The right to access personal information we hold about you.
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The right to correct inaccurate information.
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The right to request deletion of personal information.
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The right to restrict certain processing.
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The right to object to certain processing.
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The right to data portability.
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The right to withdraw consent where processing is based on consent.
You may exercise applicable rights by contacting us at info@spektrek.com.
We may need to verify your identity before processing certain requests.
12. Children's Privacy
Our Site is not intended for children who are below the applicable age of consent in their jurisdiction.
We do not knowingly collect personal information from children where prohibited by law.
If you believe that a child has provided us with personal information, please contact us so that we can investigate and take appropriate action.
13. Third-Party Websites
Our Site may contain links to third-party websites or services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policies of those websites before providing personal information.
14. Complaints
If you have concerns about how we process your personal information, please contact us first at:
You may also have the right to lodge a complaint with the data protection authority in your country of residence.
For residents of the Netherlands, the relevant supervisory authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements or data-processing practices.
Any updated version will be posted on this page with a revised "Last updated" date.
16. Contact Us
For questions about this Privacy Policy or our handling of personal information:
Spektrek
Email: info@spektrek.com
KvK: 91538327
VAT ID: NL004898470B52