Refund & Return Policy

Last updated: September 6, 2026

At Spektrek, we want you to be satisfied with your purchase. If for any reason you are not satisfied with your order, you may be eligible to return it under the terms below.

60-Day Return Policy

We offer a 60-day return period, meaning you may request a return within 60 days of the date your order was delivered.

To be eligible for a return under our voluntary 60-day return policy, the product must be returned in substantially the same condition in which you received it, including all original accessories, manuals, cables, packaging and other included items.

The product may be inspected and tested to determine whether it has been used beyond what is reasonably necessary to inspect its nature, characteristics and functioning.

We reserve the right to reduce the refund by an amount corresponding to any loss in value caused by handling or use beyond what is reasonably necessary to inspect the product.

A valid proof of purchase may be required.

How to Request a Return

To request a return, contact us first at:

Email: info@spektrek.com

Do not send products back without receiving return instructions from us. Unauthorized returns may be delayed or may not be processed until we can identify the associated order.

Once your return request has been approved, we will provide you with the applicable return instructions and return address.

Return Shipping Costs

Unless otherwise required by applicable law, return shipping costs for voluntary returns under our 60-day return policy are the responsibility of the customer.

If the product is defective, incorrect, or otherwise covered by your statutory consumer rights or warranty, we will handle the applicable costs in accordance with those rights.

Product Condition and Return Inspection

Returned products may be inspected after receipt.

For voluntary returns outside the statutory 14-day withdrawal period, products must be returned in resalable condition and with all included accessories and packaging.

We may refuse a voluntary return or reduce the refund where a product has been materially damaged, modified, misused, incomplete, or otherwise handled beyond what is reasonably necessary to inspect it.

This does not affect any mandatory consumer rights you may have under applicable law.

Damaged, Defective or Incorrect Items

Please inspect your order after delivery.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, contact us at info@spektrek.com as soon as reasonably possible and provide your order number and, where useful, photographs or video showing the issue.

We will assess the issue and, where applicable, offer an appropriate remedy in accordance with applicable consumer law and our warranty obligations.

Non-Returnable Situations

The following may make a product ineligible for our voluntary 60-day return policy:

• Products that have been materially damaged through misuse, accidents, neglect or improper handling.

• Products that have been modified or repaired without our authorization.

• Products returned without required accessories or components.

• Products returned without prior contact and return authorization.

• Products showing use substantially beyond what is reasonably necessary to inspect the product.

These restrictions do not limit mandatory statutory rights.

Fraudulent or Abusive Return Activity

We reserve the right to investigate returns where we reasonably suspect fraud, abuse, repeated misuse of our return policy, false claims, deliberate damage, substitution of products, or other dishonest conduct.

Where permitted by law, we may refuse voluntary return requests or take appropriate action where such abuse is established.

Nothing in this section limits rights that cannot legally be excluded or restricted.

Exchanges

We generally do not process direct exchanges.

If you would like a different product or model, the fastest option is normally to return the original product, where eligible, and place a new order separately.

European Union 14-Day Right of Withdrawal

If you are a consumer in the European Union or another jurisdiction where a statutory withdrawal period applies, you have the legal right to cancel your purchase within the applicable withdrawal period without giving a reason.

For EU consumers, the statutory withdrawal period is generally 14 calendar days from the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the product.

You may exercise this right by clearly informing us of your decision to withdraw before the applicable period expires. You may use the applicable withdrawal form provided on our website, but you are not required to use a specific format as long as your decision to withdraw is clearly communicated.

During the statutory withdrawal period, you may handle and inspect the product only to the extent necessary to establish its nature, characteristics and functioning. Where applicable, you may be responsible for any diminished value resulting from handling beyond this.

We will process refunds in accordance with applicable law after receiving the returned product or evidence that the product has been sent back, as applicable.

Where required by law, we will refund the standard delivery cost paid for the original shipment. Any additional cost resulting from your choice of a more expensive delivery method is not refundable.

Unless otherwise required by law, the direct cost of returning the product is the responsibility of the customer.

Refunds

Once we receive and inspect your return, we will notify you whether the return has been accepted and whether a refund is due.

Approved refunds will normally be issued to the original payment method.

Processing times may vary depending on the payment provider, bank or card issuer.

We may delay a refund where permitted by applicable law until we have received the returned product or until you provide evidence that you have sent the product back, whichever occurs first.

Warranty and Statutory Guarantee

Our products are covered by applicable statutory consumer guarantee rights.

In addition, Spektrek provides a 1-year limited warranty against manufacturing defects and hardware faults under normal use, unless a longer period is required by applicable law.

The warranty does not cover damage caused by accidents, misuse, improper installation or use, unauthorized modifications or repairs, liquid damage where applicable, or ordinary wear and tear.

The warranty does not replace or restrict any statutory consumer rights that apply to your purchase.

Contact

For questions regarding returns, refunds or warranty claims, contact:

Spektrek
Email: info@spektrek.com
KvK: 91538327
VAT ID: NL004898470B52